Hospitality and customer service training is one of the needed trainings which helps front desk receptionist, waiter and waitress, telephone and radio operators, shop keepers and office secretary be able to work on professional approach for quality tourism service of the country. It also helps hotels and service providers to booster their quality service and maximize their income. Trainees will be taught office discipline, professional customer handling, performing quality work ethics and co-operation.

Course Description

Introduction
Personal hygiene
Presentation
Employee and fellow workers
Performance required from the employee
The importance of house policy
Hotel hierarchy/ the menu
Superior work performance
Food hygiene / food poison
Telephone communication
Table spoon setup / order taking
Folding towel
Serving special occasions
Tray handling
Beverage wine KOT/BOT product knowledge
Back protection
Visit to hotels
First aid
Fire extinguisher
Cv and interview
Labor law duties of waitress/waiter and employers
Tests

Тихорецк купить закладку Марки LSD 170мкг Course Duration: three months /3 days per week/ 1.5 hours per day.
go Instructor: many years experienced customer service foreman, supervisors for different hotels accredited from well known training centers
Accreditation:Three month diploma.